Booking Terms & Conditions
Tadpole Holidays
Tadpole Package Holidays Ltd Terms and Conditions
It is your responsibility to read the following Terms and Conditions before you book a holiday
rental property through Tadpole Package Holidays Ltd. The following Terms and Conditions
apply to all bookings made though Tadpole Holidays.
Tadpole Holidays are intermediaries and act as a retail agent when making reservations
through third parties on behalf of the client. Clients are therefore contracted to the third
party as if they had made the reservation themselves and are covered by the third
parties' terms and conditions in addition to those described here.
ALL DESCRIPTIONS OF THE FACILITIES AND SERVICES TO BE PROVIDED ARE
AS ADVISED TO TADPOLE HOLIDAYS BY THE THIRD PARTY AND THESE
DESCRIPTIONS ARE PASSED ON IN GOOD FAITH. Information published on the web
site is to the best of our knowledge correct at the time of publication. We publish the material
(photographs, descriptions and prices) provided to us by the third party (sometimes translated
from French). We ensure that this material is accurate and kept up to date to the best of our
ability, however we cannot be held responsible for any inaccuracies a client may find whilst
on holiday.
NB If there is a problem with the product or service it is the clients' responsibility to take this
up with the supplier (owner/representative) at the time. Tadpole Holidays will be pleased to
assist in negotiations with the supplier if this should be necessary. If you vacate the property
without allowing the owner to remedy the problem, or find alternate accommodation, this will
terminate any contractual agreement.
Property options can only be held for a short period, all quotes are valid for 24 hours. To
make a firm reservation a deposit is due for immediate payment at the time of booking. The
balance is due 8 weeks before the start of the holiday, or in some cases on arrival. For late
bookings the full amount of the rental will be due for payment at the time of booking. If
payment is not received when due it will be assumed that the client has cancelled the booking
and the appropriate cancellation charges will apply.
Clients should confirm availability of a property with Tadpole Holidays prior to making any
firm travel arrangements.
In some cases a refundable inventory deposit for holiday accommodation rentals is payable
when the keys are collected and this may be covered with a cheque, VISA card or
MASTERCARD. This deposit is required to cover any minor breakage, shortages, additional
cleaning, breach of terms and conditions, etc., and, if no charges are due, will be refunded in
full. Any additional costs incurred as a result of the clients use of the holiday accommodation
will be payable in full by the client.
PRICES ARE CORRECT A T THE TIME OF PUBLICATION. We reserve the right to make
adjustments should this be necessary. Some prices are converted from other currencies and
may be changed in line with exchange rate fluctuations. Prices are given in € Euros.
The property will be cleaned and checked prior to your arrival and the keys should be
collected as arranged. NB YOU SHOULD NOT ENTER THE PROPERTY BEFORE 4 pm
unless arrangements have been made concerning an earlier entry time with the
owner/representative. It is necessary to allow enough time between the departure of one party
and the arrival of the next for cleaning and inspection of the property to be carried out
satisfactorily.
NB ANY DEFECTS OR DEFICIENCIES MUST BE REPORTED TO THE
OWNER/LOCAL REPRESENTATIVE WITHIN 48 HOURS OF YOUR ARRIVAL. After
this time it will be assumed that everything is in order. You will be provided with a contact
telephone number and address for the owner/local representative when you arrive in resort.
The owner/local representative and their agents must be allowed access to property at all
reasonable times to allow them to carry out their duties, e.g. for repairs, maintenance etc.
The property is to be used for you/your party up to the maximum number specified in the
Booking Acknowledgment. A reasonable standard of dress and behaviour is expected at all
times especially with regard to making excessive noise at night. You are required to use the
holiday accommodation and contents with the utmost care and to make good any damage to
the property and its fittings. Any damage must be reported immediately to the
owner/representative.
Please consult the owner/local representative if you need help or advice. They can also
arrange for any additional items you may require such as a linen change, maid service, etc.
ON YOUR DAY OF DEPARTURE YOU MUST VACATE THE PROPERTY NO LATER
THAN 10 am (or as stated) to al low the owner/representative access to prepare for the new
arrivals. The owner/representative will make an inspection of the house to confirm the
inventory. To facilitate this procedure you are requested to leave the house tidy, the crockery
and cutlery cleaned and stored in the appropriate cupboards, the cooker clean and the rubbish
cleared and placed in one of the roadside bins. NB IT IS YOUR RESPONIBILITY TO CLEAN KITCHEN ITEMS,
REMOVE ALL BOTTLES AND WATER CONTAINERS AS WELL AS THE OTHER
RUBBISH BEFORE VACATING THE PROPERTY. There may be an additional charge for
cleaning if these procedures are not followed.
It is recommended that you/your party take out Holiday insurance cover against cancellation
and delays at the time of booking, as the deposit paid to Tadpole Holidays is non refundable.
MANY FLIGHT OPERATORS INSIST ON YOU HAVING FULL HOLIDAY AND
TRAVEL INSURANCE. Any arrangements Tadpole Holidays make for you with third
parties are made in good faith. However, we are unable to accept responsibility for such
arrangements beyond using our best endeavours to resolve a problem should one arise.
In the unlikely event of a break in the supply of services to the holiday accommodation, or
failure of an appliance, our liability is limited to endeavouring to resolve the problem to the
best of our ability as we are at the mercy of the local authorities and repair agent. In the case
of a break in the water or electricity supplies please check with the neighbours to see if it is a
general problem. If the problem is confined to your holiday accommodation only please
contact the owner/representative for assistance.
In the event of cancellation this takes effect when we receive written notification or four days
after the date on which an unpaid payment is due. The holiday insurance we recommend you
to have includes cover for cancellation charges.
In the unlikely event that the product or service booked is not available the liability of
Tadpole Holidays shall be limited to any refunds or compensation we can obtain through the
third parties. In this unlikely situation we would, of course, use our best efforts to find you an
alternative.
WINTER SPORTS INSURANCE IS REQUIRED. PROOF OF INSURANCE MUST BE PROVIDED UPON REQUEST.
Payment
Accommodation booking deposits of 30% are required to secure all accommodation bookings when booking date is equal or more than 8 weeks prior to date of entry into the accommodation. Full payment of accommodation is required to secure all bookings when booking date is less than 8 weeks prior to the date of entry into the accommodation.
Cancellations
% Percentage of refund if accommodation is cancelled; over 56 days (8 weeks) before date of entry 75%, 42-55 days (6-8 weeks) before date of entry 50%, 28-41 days (4-6 weeks) before date of entry 25%, under 28 days (4 weeks) before date of entry 0%.
